Acceptable use policy

Effective: 14 October 2026

This policy is part of our Terms of Service. It applies to you, your Authorised Users and anyone using the Service through your Account.

Contents

1. Documents and fraud
2. Messages and contact
3. Data and privacy
4. The Service and its security
5. What we may do

1. Documents and fraud

You must not use Adello to:

• create false, forged, altered or misleading quotes, invoices, receipts, contracts or other documents, including fake receipts or proof of payment;
• impersonate any person or business, use another business's name, logo, bank details or signature without authority, or misrepresent your identity;
• commit or assist fraud, money laundering, terrorist financing, tax evasion, bribery or any other crime;
• trade in illegal, stolen, counterfeit or restricted goods or services, or breach sanctions.

2. Messages and contact

• Do not send spam, unsolicited bulk messages or harassing, threatening, abusive or defamatory content through email, links or WhatsApp.
• Only send documents and reminders to people you have a genuine business relationship with, and follow WhatsApp's own policies.
• Do not use the WhatsApp assistant to send messages to people who have not asked to hear from you.

3. Data and privacy

• Do not upload personal data you have no lawful right to use.
• Do not store sensitive personal data (for example health, biometric or religious information, or card numbers and passwords) unless it is genuinely necessary and lawful.
• Do not try to access accounts, businesses or data that are not yours.

4. The Service and its security

• Do not probe, scan or test the security of the Service without our written permission.
• Do not introduce malware, overload or disrupt the Service, or bypass its limits, verification or security checks.
• Do not scrape, copy, reverse engineer, resell or build a competing product from the Service.
• Do not create multiple accounts or use other tricks to get around plan limits or the free allowance.

5. What we may do

We may investigate suspected breaches. We may remove content, limit features, suspend or close accounts, keep relevant records, and report activity to the police, regulators or other authorities where appropriate. Where it is safe and lawful, we will tell you what we did and why.

To report misuse of Adello, email legal@adellohq.com.