Billing and refund policy

Effective: 14 October 2026

This policy is part of our Terms of Service and explains how you pay for Adello and when refunds are available. It covers only payments made to us for Adello. Adello does not handle payments between you and your clients; for those, contact the business or bank involved.

Contents

1. Plans and prices
2. How payment works
3. No automatic renewal
4. Cancelling
5. Refunds
6. Chargebacks and disputes
7. Changes to prices and this policy

1. Plans and prices

• Paid plans cover a set period, such as one month or one year, and are paid in advance.
• The price is the one shown in the Service at the time you pay. Prices are shown in naira for Nigeria and in United States dollars elsewhere, or as shown at checkout.
• Any free allowance is a courtesy and may change or end at any time.

2. How payment works

• Payments are processed securely by Paystack by card, bank transfer or other methods it offers. We do not see or store your full card details.
• Your plan starts once the payment is confirmed. If you pay before your current plan ends, the new period is added after the current one, so no time is lost.
• You may be charged bank, card or currency conversion fees by your own bank or card issuer; these are not refundable by us.

3. No automatic renewal

Adello plans never renew or charge you automatically. When a period ends, you choose whether to pay for another one. We may remind you before your plan ends. If you do not renew, your account returns to the free allowance and your data remains available under our Terms.

4. Cancelling

Because plans do not renew automatically, there is nothing to cancel: simply do not pay for another period. Your plan stays active until the end of the period you paid for.

5. Refunds

All payments are final and non-refundable, including for unused time, partial periods, downgrades, unused features, or if you stop using Adello or your account is suspended or closed for breaking our Terms. We will, however, refund or fix:

• a duplicate charge for the same plan and period;
• a payment that was taken but where your plan was never activated and we cannot activate it;
• any other case where the law requires a refund.

To request one, email legal@adellohq.com within 30 days of the payment, with the email on your account and the payment reference. Approved refunds are returned through Paystack to the original payment method; how long they take to appear depends on your bank.

6. Chargebacks and disputes

Please contact us before disputing a payment with your bank, so we can help quickly. If a payment is reversed or charged back, the related plan may be removed and we may suspend the account until the matter is resolved. Chargebacks raised without good reason may lead to the account being closed.

7. Changes to prices and this policy

We may change prices or this policy. Price changes never affect a period you have already paid for. The current version is always on this page.